Just Shocking, The customer Service not a word I would use is laughable. We received a gift that was to small, we have rang 6 times to try and understand how to get an exchange to re-purchase a bigger size on line. The only option travel on the train to London to exchange or refund the Auntie who bought the gift with the correct sizing but as we know with clothes they do not follow UK sizing. But in the 6 phone calls we have now ran over the 28 Days as it was a gift she had it delivered two weeks before her Birthday. So we know sit with a very expensive top that we cannot do anything with, and surprisingly Selfridges will do nothing to assist. They wont even give me a surname so I can ring and talk to the same representatives. Unfortunately you are destroying your own business with terrible service out of principle I will never purchase from Selfridges again, and suggest you save your sanity and purchase from a reputable retailer that puts customers first