This company is a SCAM!!!!!!!! I have seen some people have been waiting 5 month for a refund! AVOID!!!! Sent back an item worth over £600 over a week ago. They sent a courier 4 times as they failed to collect (... after I told them that I didn't trust it). Now calling and writing to selfridges every day since it was received and the order is still showing as ready to collect. Customer service is useless! When you call they don't even know that it was collected and propose to arrange a courier. Will make a freaking scene on Saturday to the store I collected it. I better receive my money by tomorrow!!