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Esther Stewart
Ordered tv on Thursday 2nd August. Got confirmation and delivery was supposed to be Friday 3rd August. Was supposed to get email when order despatched. No email so contacted customer service via contact us on Selfridges site in afternoon and left message asking if delivery was definitely coming as nothing arrived. Still waiting on reply. Phoned customer services Saturday 4th to ask what delay was and guy checked my order and said it had been cancelled. I asked why and he said it was out of stock but there were 5 available when I ordered. He said they run 24 hours behind and tv was probably out of stock before I placed my order. What a way to run a business. I am so angry with Selfridges and I will never order from them again and I will also tell family, friends and everyone I can to do the same. I should never have been sent a confirmation number and delivery date. I didn't even get phone call or mail to say that my order was cancelled. The guy I spoke to said I should have. They had my email address and mobile number so there was no excuse. Customer services are hopeless, they do not provide a service.
6 years ago
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Selfridges has a 2.0 average rating from 270 reviews

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