If I could give a 0 star I would. I never ever had such a bad purchase experience before in my many years of online shopping. I placed an order for a Valentino bag from this merchant, which I thought was the UK department store Selfridges who I assumed had service standards similar to US department stores. I didn't like the bag and returned it. Prior to returning the bag, I contacted the Selfridges customer service department to notify them of the pending return and request a pickup, as noted on their return policy. I returned the bag exactly as received, with the original labels all attached, and with the Selfridges dust bag that was included in the original box. A couple of days later I got an email that my return was received and is being processed. A week later I was shocked to receive the bag delivered right back to me. I called the Selfridges customer service and was told that an email was sent to me a few days earlier, which was a complete lie. 2 days later, I got a rude email saying that their return department examined the bag and determined that the bag was not in resalable condition as the Valentino tag was missing and the dust bag was not returned. I called customer service and explained that the original tags were all attached (I offered to send a photo) and the dust bag was included (no Valentino one was provided in the original box, only a Selfridges one which I returned). I was told that they will contact the returns team about this but all I got so far is an email saying they are still looking into this. This is blatant fraud - I have photos to prove the bag is in perfect condition with all original tags attached. I plan to dispute the charge on my credit card if Selfridges does not refund the purchase price ASAP. I have never encountered such behavior by a merchant before and I am a pretty heavy online shopper. Do yourselves a favor and stay away from this merchant. I can only blame myself for not reading all the other horrible reviews before ordering from Selfridges.