Just shockingly bad customer service. Speedy response granted but nobody used their initiative. I was told that a query about buying a gift card was not their responsibility but another company. No details; just computer says no!! The last gift card I buy (I usually purchase 6 per year) and my company always sends gift cards to clients; well not anymore. Last year my company and I purchased gift cards totalling £2100. With all that is happening on the high street I’m always shocked when you receive such bad service. I think retailers like Selfridges should look at what companies like Amazon are doing. Fear not they are coming after you!