Selfridges is the best place to shop when you are looking for luxury items at your convenience no doubt. But their customer service is horrendous. They are so inefficient and irresponsible they make you go hunting for your answers. I lost about £2000 because of them and since it was their mistake they make you sent dozens of emails saying, "we will get someone to look into the matter" I guess it's a standard automated response. I'd rather spend at harrods. I had no problems being their VIP member. But in selfridges the customer service is just horrible. So much for always maintaining customers satisfaction. I've watched the whole series of how selfridges values unfortunately the selfridges now lost the meaning of its value under the current management. Shame on them. Told my circle to not even bother shopping there. It may be cheaper compared to Harrods but I'd rather pay more for the service. Dont even bother to email CS. They think that they are the only company who are too busy to entertain their customers. Such a shame. Lodge 1st issue on 31st October 2018 it's now 24th December still no answers! They really need to step up. Shame!