I wish I could give a minus score. I have never left a review before but feel sick at how Selfridges have been treating me, I ordered a 7 dresses, one of which arrived with the security tag in. I kept 3 dresses and returned 4, including the one that had the metal security tag attached. I had not tried it on, due to being quite appalled at the laziness of sending with security tag. All items returned were in the original packaging with labels etc etc. I was refunded for all dresses but the one with the security tag in. Fast forward two weeks, and despite countless telephone calls and emails, Selfridges are unable to let me know what is happening, why they have not issued a refund, when or whether they will do so. I have requested a manager to call me, raised a formal complaint, you name it - nothing back! My husband and I have been loyal customers for over 20 years, buying my wedding outfit and shoes from here, doing all of our Christmas shopping, etc. I am shocked and appalled at the lack of acknowledgement from Selfridges that this is taking place.