I purchases a ysl bag from them online...I received the bag...didn't open it and took it out of the box and found it to be too poufy and big for my liking...I returned it via dhal (their carrier)...the box had to be taken open to dhl...they inspect it and pack it up and send it off...all the tags are attached....they said the bag was used and they cannot offer a refund! I asked for pictures of what was used...there was sticky tacky on the handle! I never used the bag, nor did I put sticky tacky on the handle!! i'm not sure if they put this on because they don't want to return the bag? it's insane...can't even speak to someone...they just keep emailing me the generic email that they can't accept the return...how do you know they aren't deliberately doing this so they can't accept it...i'm furious right now...I literally sent it back soon after receiving it...I didn't use it, I didn't even open the bag! so angry right now...i'm fighting this through paypal...don't ever use this website!!