I had received a refund some time ago for an item I returned to Selfridges in the form of a plastic store card. I live in Oxford and was suffering from poor health so I called customer service who said they could arrange to convert it into an e-voucher that I could use on line. This was in early December 2014. Suffice to say that after two emails and 8 telephone calls I am no nearer receiving the voucher nearly two months later. They even sent an email to me after a month saying that the voucher would arrive the next day. It didn't so after 3 weeks and two more calls I emailed to ask to speak to a customer service manager. That email has not been replied to. They said they would need to cancel the original card in order to issue the e-voucher so I have no idea if I now travel to London to visit the store if it will still be valid, or if my money has effectively been stolen. I will continue to pursue it until I spend the £66 owned to me. After that I hardly need to say that I and my family will never visit the shop again. Mr Sam Daws