NEVER PURCHASE FROM SELFRIDGES!! So horrible customer service. My friend bought me a pair of Balenciaga sneakers size 37 and they have her size 38. She when on holidays - long story short I didn’t have the receipt and could not exchange the shoes. As I was lucky I sold the pair the same price I that my friend got them and bought the correct ones from Harrods. I ALWAYS BUY ALL OF MY CLOTHES FROM SELFRIDGES... NEVER AGAIN!! I went in store to talk to a manager and he made me feel like a thief and like I was trying to take money from them. I never even ask for a refund I just wanted the correct pair of shoes and thought I could ask. Made a complaint to the customer service and my point was not the shoes but the fact that they treated me so poorly. Dean Fowler who is the Operations Manager at Selfridges, God knows why, was so useless and he was not even responding to my questions. It’s the 3rd time I experience this behaviour from a manager In Selfridges, not only towards me but I heard once a manager shouting at a staff member calling them stupid and useless. I didn’t even mentioned anything about the shoes, just for the horrible behaviour and his respond: “we need a receipt”. My reaction: “Have you got no brain as the other manager? I am talking about the treatment of people and employees and you do not respond about this shows how unethical you are yourself !! Shame on you.... that’s why your biggest achievement in life would be to remain a useless manager !!! You don’t know how to apologies !!!” His respond: “Have a lovely day” SARCASTIC MUCH!!!! Shame on them seriously !!! If you can afford to buy expensive clothes better purchase them from the actual boutique or Harrods which they have a excellent customer service!!! Currently, we live in a society we’re people exploit other. Don’t participate in this abuse which they use on their staff members and subsequent their customers.