I ordered autumn flower the picture looked good a nice mixture of red orange and yellow flowers but what was delivered to my friend was dark red flowers with purple thorns. I was very disappointed because it looked like the flowers u get in the supermarket for £5 not the £25 flowers i ordered i contacted them and there response was that the quality looked ok and there was a mixture of flowers. I then sent another email saying i am not talking about the quality im talking about the fact it looks nothing like picture i am very disappointed and will never buy flowers online again as i would have got a lovely big bunch of flowers from asda for half the price ##- Please type your reply above this line -## Your request (211281) has been updated. To add additional comments, reply to this email. Neale (Serenata Flowers) Nov 2, 2020, 17:39 GMT Dear Louise, Thank you for your email. I can confirm the correct amount of stems have been delivered as per the details section of the bouquet: AUTUMN FAIR 3x Red Chrysanthemum 2x Blue Eryngium 3x Orange Germini 1x Red Rose 3x Yellow Solidago If we can be of any further assistance please feel free to contact us at your convenience. Kind regards Neale Customer Delight Team Serenata Flowers Louise Allison Nov 2, 2020, 16:59 GMT I am not disputing the quality i am very disappointed because they look nothing like the picture you have advertised on the website so it is false advertising. I am going to post the picture from your website and a picture of what was delivered so people know to be aware that they might not get the flowers they have picked and tell them not to order from this company because you just dont care about your customers i have sent 3 emais and u have sent the same response telling me about quality and thats not the issue. The issue is false advertising Emma M (Serenata Flowers) Nov 2, 2020, 13:38 GMT Dear Louise, Thank you for your reply. As mentioned in previous emails, the quantity is correct and there seems to be no quality issues with the flowers. We clearly advertise the stem count of the bouquet and display photos of the bouquet. If you are unhappy with the flowers after following the care instructions and allowing time for the flowers to fully bloom or the stem count is incorrect, please contact us again with an additional photograph, within 5 days of the delivery date, showing the specific issue and we will look into this further. Should you require any further assistance in the meantime, let us know. Kind regards Dawn Customer Delight Team Serenata Flowers Louise Allison Nov 2, 2020, 12:43 GMT I dont think you understand what i am saying the look like the £5 flowers u get in lidle or a petrol station rather than £27 Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: "Emma M (Serenata Flowers)" Date: 02/11/2020 11:12 (GMT+00:00) To: Louise Allison Subject: [Serenata Flowers] Re: Product discrepancy - The product did not match the description or image - 2211399000 Emma M (Serenata Flowers) Nov 2, 2020, 11:10 GMT Dear Louise, Thank you for your reply. I am sorry to learn of your disappointment. I can confirm we do display images of the bouquet and a product description of the bouquet, which you would have viewed before selecting the bouquet. After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected. If you are unhappy with the flowers after following the care instructions and allowing time for the flowers to fully bloom or the stem count is incorrect, please contact us again with an additional photograph, within 5 days of the delivery date, showing the specific issue and we will look into this further. Should you require any further assistance in the meantime, let us know. Kind regards Dawn Customer Delight Team Serenata Flowers Louise Allison Nov 2, 2020, 10:39 GMT Hi still not happy dint think they are worth £27 seen nicer ones cheeper on your website and on others Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: "Dawn (Serenata Flowers)" Date: 02/11/2020 08:38 (GMT+00:00) To: Louise Allison Subject: [Serenata Flowers] Re: Product discrepancy - The product did not match the description or image - 2211399000 Dawn (Serenata Flowers) Nov 2, 2020, 8:38 GMT Dear Louise, Thank you for your email and for taking the time to send a photograph of the bouquet received. After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected. The stems in the bouquet are as follows: 3x Red Chrysanthemum 2x Blue Eryngium 3x Orange Germini 1x Red Rose 3x Yellow Solidago If you are unhappy with the flowers after following the care instructions and allowing time for the flowers to fully bloom or the stem count is incorrect, please contact us again with an additional photograph, within 5 days of the delivery date, showing the specific issue and we will look into this further. Should you require any further assistance in the meantime, let us know. Kind regards Dawn Customer Delight Team Serenata Flowers Louise Allison Nov 2, 2020, 5:23 GMT I am very disappointed i ordered a autumn bouquet with a mixture of oranges red yellow what got delivered where dark red flowers with puple thornes totally not work £26 could have got much nicer flowers from the supermarket for half the price will not be using this website again or recommending it. Dont whant a redelivery of this type of flowers