Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.36

3.4 Rating 6,026 Reviews

56 %

of reviewers recommend Serenata Flowers

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3.4

Based on 6,026 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 16%
Customer Service
Communication Channels	Email

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Serenata Flowers 1 star review on 14th March 2026

671

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived 4 (FOUR!!) days later than the date indicated. And guess what? I had opted for premium delivery specifically for the flowers to arrive on the selected date. Incredibly bad service. No phone contact number. Flowers arrived pale (obviously after 4 days...)”

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Posted 3 days ago

“Failed to deliver the flowers on the day needed and I had no time to arrange an alternative since I wasn’t notified until 2 days later! Was absolutely devastated since it was such a special occasion. Would never recommend.”

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Posted 6 days ago

“What I ordered is not what was delivered! See pics website extra large bunch many stems, what arrived notably less. Disappointed ☹️”

Serenata Flowers 1 star review on 10th October 2026

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Posted 6 days ago

“My order number is/was SN24985992 Encouraged by your website assurance that you were able to provide free next day delivery I ordered flowers and pralines at 04:16 hours on Thursday 1st October 2026; these were for the 80th birthday of a relative. I requested delivery for the 3rd October thus affording you two full working days to get your act together. It is now 22:55 hours on 4th October and said flowers/chocolates have still failed to materialise at the intended delivery address. No acceptable reason has been provided by your “TRUSTED COURIER” other than them saying delivery has been delayed. My view is it’s laughable that any business would gamble it’s own credibility by entering into partnership with Evri/Hermes, had I known that they were your trusted courier, I would NOT have ordered anything from you. Overall, I feel this is not an acceptable service from a Serenata, a company who openly advertises next day delivery but… fails to deliver. My advice to others is, stay clear, look elsewhere”

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Posted 1 week ago

“I had placed an order for beautiful roses for my sisters 75th birthday from USA, I was completely disappointed not only they missed delivery on her special day, there was no one to contact or follow up, except their AI generated messages. Finally, when they got in touch with me on Monday for re-delivery, they delivered a 3rd grade product, plus missed half the other order. DOT TRUST THIS COMPANY for anything. International clients, never place an order with this company. Irresponsible, compnay.”

Serenata Flowers 1 star review on 23rd September 2026

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Posted 3 weeks ago

“Once again I used Serenata to send flowers to my daughter & her husband, this time for their 20th wedding anniversary, just a couple of days ago. Again, my daughter told me how thrilled they were and how beautiful they are. Thank you Serenata 😊”

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Posted 1 month ago

“I ordered a medium sized bunch of flowers for a friends birthday. I was so embarrassed when she sent me a picture to thank me. If that was classed a 'medium' bunch goodness knows what a small bunch would be. I have apologised to my lovely friend and shall organise another gift. Lee Sloan”

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Posted 3 months ago

“Flowers were delivered in the evening when we were celebrating my birthday. The box which was battered and partly open was left on the doorstep Monday June 22nd was a very hot day and the roses had completely wilted and never recovered in water. I threw several away on day two and the whole bouquet had to be thrown away on the Friday. Really disappointing experience.”

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Posted 3 months ago

“Serenata are masquerading as a legitimate flower delivery company. Who have they in their wisdom decided to partner with? EVRI ! Their projected delivery times are consequently fanciful - and of course it is a lottery if they get delivered to the right address - similar many of you reading this review who had anything delivered by this amazingly incompetent firm. But the worst thing? Trying to get Serenata to take responsibility for this is like getting blood out of the proverbial stone - in fact that’s an insult to stones! My ordered flowers arrived fully SEVEN days after the delivery date, having languished in the EVRI depot without a single attempt at delivery in the intervening period. Unsurprisingly half of the flowers were dead and the box damaged AND delivered to the wrong address. Surely, you might think, Serenata will of course offer a replacement or refund without hesitation? Not a bit of it - they simply argue about addresses and it not being there responsibility - and refuse to acknowledge that their CHOSEN courier has delivered flowers seven days late without seeming to understand that this might compromise the contents! UNDER NO CIRCUMSTANCES should you consider using Serenata for ANYONE that you care about - you may be lucky - but God forbid if you’re not - they will not lift a finger to help you and will do EVERYTHING they can to avoid compensating you in ANY way.”

Serenata Flowers 1 star review on 25th June 2026

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Posted 3 months ago

“The flowers arrived dead after spending over 24 hours in a delivery van. Dreadful”

Serenata Flowers 1 star review on 23rd June 2026

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Posted 3 months ago

“We have used serenata quite a few times. But we won’t again after our recent purchase. My husband ordered me flowers for my birthday. Due for delivery on Saturday it’s now Tuesday and I still haven’t received them ! My hubby has emailed sernata complaints but it says it takes up to 28 days to reply ! Meanwhile my birthday flowers (now late and probably dead in the box) still haven’t been delivered by Evri ! The tracking just says they are at there warehouse. Been there since Friday. Evri are one of the worst delivery companies why do people use them ! That coupled with no real means of a complaint with serenata means it’s the last time we buy from them. What a waste of money and still no flowers for my birthday. Maybe I’ll get dried ones in time for my birthday next year !”

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Posted 4 months ago

“I ordered flowers for my sister's birthday to arrive 26th May - pink peonies. The flowers were not delivered . Ervi were the courier service who advise me on their website the flowers had been returned to Serenata . Not acceptable. I emailed Serenata to find out what was going on. The second bunch was delivered 29th May. ( 4 days late) Instead of pink ones they delivered red ones. Perhaps you should consider using another delivery company.”

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Posted 4 months ago

“First bouquet was in a poor state when they arrived so contacted them. They offered to send a replacement which would be " sent in bud" . They arrived 3 days later than promised and the flowers were mouldy, some of the roses were beyond saving and the greenery was brown and some even crispy. It pained me but I had to throw them away on the compost heap. Customer service non existent really and can't even be bothered to even try to contact them again and show them pictures. Please dont waste your money or send them as gifts as you ill probably be sorely dissatisfied and disappointed.”

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Posted 4 months ago

“First delivery never arrived. Second replacement delivery was badly packaged, squashed and damaged, third (replacement) never arrived. Standard responses from Customer Services who failed to properly acknowledge my emails. Difficult to find words for how exceptionally bad this experience has been.”

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Posted 4 months ago

“I ordered flowers for an 80th birthday for someone who is very, very seriously ill. I paid extra for a GUARANTEED delivery ( also for a special card). I received emails to say my delivery was being prepared. On the morning at 10.33 the tracking from Evri showed the flowers would not be delivered. Goodness knows why! It was impossible to get any information- only an online chat which didn't work until Tuesday as it was Bank Holiday! Today, I was told the flowers had been delivered 4 days before...!! They hadn't. I have been promised a refund but NOTHING can make up for the fact that I had missed this very, very important birthday. Be aware. It would appear 'Guaranteed delivery' means no such thing! I shall NEVER use Serenata Flowers again! I'm saddened and disgusted!”

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Posted 4 months ago

“Nothing like the flowers I ordered in the picture, massive disappointment when friend sent me picture when received Shouldn’t be allowed to advertise something and send something completely different. For the price paying for these massive disappointment”

Serenata Flowers 1 star review on 21st May 2026

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Posted 4 months ago

“The box containing the flowers was broken and bashed, flowers hanging out of it. The flowers were in a weary state and half of them didn't revive. My Mothers Day gift was such a disappointment. Customer services did respond initially to my complaint .I sent photos and evidence of the packaging and dismal flowers. 19th March I sent the SN number later as I'd been away. Since 29th March I've had no correspondence from Customer services. Totally ignored. I am very unhappy with the lack of service from this company.”

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Posted 4 months ago

“My bouquet I arranged to be delivered to my sister Maura Ryan for 5th May didn't get delivered. My sister found s few days later behind large bin, when she opened box flowers they were dead. No note was dropped inside letter box to say where they were left. I did not receive a phone call to say there was an issue.Very disappointed service, big letdown for her birthday.”

Serenata Flowers 1 star review on 16th May 2026

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Posted 5 months ago

“Nice website, that’s it! Paid a premium for an extra large bouquet and scheduled day delivery for a friend’s birthday. Flowers arrived a day late and in terrible condition. Very disappointed!”

Serenata Flowers 1 star review on 14th May 2026

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Posted 5 months ago

“I purchased flowers and a package that was to delivered the next day ,two days later and still not delivered, when I contacted them to cancel the order and refund they say I order standard delivery which can be late up to 24 hour its been 2 days past the delivery date and still no refund and no delivery terrible service that's not good”

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Posted 5 months ago

Serenata Flowers is rated 3.4 based on 6,026 reviews