Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.39

3.4 Rating 5,948 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,948 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 28th December 2024

659

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is nothing but a scam! They never refunded my money after she said "I will personally make sure it's refunded to your account" LIES!! ALL LIES!!”

Helpful Report

Posted 2 days ago

““After losing $170,500 to an online scam, I was devastated and unsure if I could ever recover my funds. A friend recommended Supreme Asset Agency, and I’m so glad I reached out to them. Their team was not only professional and knowledgeable but also compassionate throughout the entire process. They worked tirelessly to ensure my funds were recovered and kept me updated every step of the way. If you’ve fallen victim to a similar scam, I strongly recommend contacting them: 𝔼𝕞𝕒𝕚𝕝: 𝕤𝕦𝕡𝕣𝕖𝕞𝕖𝕒𝕤𝕤𝕖𝕥𝟟@𝕘𝕞𝕒𝕚𝕝.𝕔𝕠𝕞 𝕎𝕙𝕒𝕥𝕤𝔸𝕡𝕡: +𝟜𝟜 𝟟𝟛-𝟠𝟠-𝟞𝟡-𝟟𝟡-𝟝𝟠 I’m incredibly thankful for their efforts and would recommend their services to anyone in need.””

Helpful Report

Posted 1 week ago

“My girlfriend just had surgery and I wanted to surprise her with nice flowers when she got home. On the website there is an option for “same day” delivery as long as you order before 2pm. I ordered the flowers at 12pm and paid £6.99 so that they would be sent on the same day. Two days later the flowers still haven’t arrived. I spoke to customer service who advised me that they do not offer a same day service, even though I used this service on their website and my email confirmation said they would be delivered same day. I asked to speak to someone more senior and now they are completely ignoring my emails. Absolutely appalling service and would not recommend.”

Helpful Report

Posted 1 week ago

“Please see the sequence of emails between Serenata Flowers and me, please start at the bottom of this review...thank you. Lesley (Serenata Flowers) Jan 4, 2025, 18:06 GMT Dear Paul-Michael, I hope this message finds you well. Would you prefer that I escalate this matter to my manager? Once they are available, I will follow up with you via email. Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 18:00 GMT Dear Lesley Your are repeating yourself and are not taking any notice of my complaint. You clearly don't care and that was certainly my last order with you. Furthermore, these sequences of emails will be going onto review sites and social media. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:56 GMT Dear Paul-Michael, I hope this message finds you well. I would like to bring to your attention that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the order to be left in front of the porch. Kindly refer to the screenshot below for your reference. Thank you for your understanding. Sincerely, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:49 GMT Dear Lesley I'm sorry if my first email was confusing. I thought I mentioned that the flowers were delivered, but to the wrong address, thus the flowers remained outside in the cold all night until the neighbour found them this morning and delivered them to my friend, next door, 8 Swan Court, who was in at the time of delivery, had the delivery person delivered to 8 Swan Court in the first place. I hope this explains the failings of the delivery person. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:09 GMT Dear Paul-Michael, I hope this message finds you well. I would like to inform you that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the package to be left on the front porch. Please see the screenshot below Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:00 GMT Dear Lesley Thank you for your quick response. The recipients address is... Victoria Snook 8 Swan Court Hartley Wintney Hook Hampshire RG27 8XY I look forward to hearing from you. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 15:15 GMT Dear Paul-Michael, I hope this message finds you well. Could you kindly confirm the recipient address? Thank you for your assistance. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 15:11 GMT Here's a more polished version of your message: Subject: Delivery Issue with Recent Order Dear Serenata Flowers Team, I am writing to bring to your attention an issue with the recent delivery of my order. Unfortunately, the delivery was made to a neighbour's doorstep in error, and the delivery person did not alert the neighbour or make any attempt to deliver directly to the correct address. My friend, the intended recipient, and her neighbour were both home at the time of delivery. The delivery was not attempted at her door, as confirmed by the Ring Video Doorbell footage, which shows no interaction with the intended address. The flowers were only discovered by the neighbour this morning and were subsequently delivered to the correct address. I would appreciate it if you could investigate this matter and provide a resolution. Thank you for your attention to this issue. Best regards, Paul-Michael”

Helpful Report

Posted 1 week ago

“Flowers not delivered for my daughters birthday today, very upset”

Helpful Report

Posted 1 week ago

“I sent my Aunt flowers for her birthday in 10 th September then again for Christmas on 23rd December 2024 and she loved them I am in Queensland Australia and each time I have sent her flowers she has raved about them I can only go on the photos on the web site when I pick them and each time and iv been ordering for a few years now she has loved them all along with chocolates”

Helpful Report

Posted 2 weeks ago

“Ordered a basket arrangement for my 90 year old mothers Christmas present. It was ordered about a week before a delivery date of Monday 23rd December. No show so I emailed Serenata the next day who replied there had been a technical issue and I had to reorder with the earliest delivery date they could offer of Saturday 28th December. Mum was obviously disappointed but was OK with this. Again a no show from Serenata, again I emailed them to get the same response, unable to fulfil order due to a technical issue and I had to reorder yet again ! What is going on Serenata ??? I obviously requested an immediate refund and will order from another company.”

Helpful Report

Posted 2 weeks ago

“Not even worth a star. Ordered flowers for Mother’s Day when arrived was not atall like the picture. Barely any flowers they were snapped and droopy. £36 is a lot of money especially when you receive that, when you could have got better from market. Disgraceful. Emailed company but had no response back. Have told many people about this, to make sure it doesn’t happen to them. L”

Helpful Report

Posted 2 weeks ago

“I had flowers delivered and I cannot believe you send flowers which are wilting and then dead within 2 days. I have received flowers from a special who have paid you goof money and you have sent awful Flowers . I think you should be closed down.”

Helpful Report

Posted 3 weeks ago

“Two orders placed weeks ahead of time. First arrived too early, second hasnt arrived 24 hrs after requested delivery. Expensive flowers and customer service uninterested”

Helpful Report

Posted 1 month ago

“Ordered a bouquet for an 80th birthday a month in advance. Email sent at 2200 the night before to say the product was « delisted » so was entitled to a refund. Too late to order replacement - which a florist could surely do? Useless.”

Helpful Report

Posted 1 month ago

“Do not recommend. They canceled my order and never received a refund. Scam!!”

Helpful Report

Posted 2 months ago

“As you see on photos, expectations and reality. I do not recommend it, thanks for spoiling the mood”

Helpful Report

Posted 2 months ago

“Delivered to wrong plaice and they don’t own their mistake. SCAM”

Helpful Report

Posted 2 months ago

“Ordered flowers for my sister’s birthday and it arrived with broken blooms. Requested for replacement and it was rejected. No refund was issued too. Bad company and will never buy from them again! Terrible service!”

Helpful Report

Posted 2 months ago

“Very bad service”

Helpful Report

Posted 3 months ago

“This is a SCAM. That's what’s wrong. There’s not even a 1 in front of the 800 number. Oh, and if people want their refund, you won’t get it. I advise exposing this company so no one will do business with them. Again, this is a SCAM!”

Helpful Report

Posted 3 months ago

“Money taken, no flowers, no refund so far - many bot generated automated emails written by someone with zero concern for the customer. The most frustrating customer service ever. Do not recommend.”

Helpful Report

Posted 3 months ago

“I was trying to cancel my order all day long. Customer service wouldn't give me any solutions, saying that the production staff already knew about it and they couldn't get through to it. Do not buy from this company, it is a scam. I will encourage family and friends not to do it either and spread the word.”

Helpful Report

Posted 3 months ago

“When the flowers first came they were already dead , NOTHING LIKE THE PICTURES, was missing a lot of flowers in the bouquet and best description is a Lidl bouquet created by a 6 year old. THEY WERE THAT BAD NOT EXAGGERATING AND THEN when they tried to compensate me sent it to the WRONG address when I mentioned TWICE 2 separate emails to send it to a new address because there will be no one staying at the original address which they FAILED TO DO AND THENNNN REFUSE TO REFUND ME OR COMPENSATE FOR THE TRUMA AND HASSLE I HAD TO GO THROUGH IN ORDER TO GET FLOWERS TO A FRIEND FOR HER BIRTHDAY WHILE IM CURRENTLY ON HOLIDAY ACROSS THE GLOBE!!!”

Serenata Flowers 1 star review on 18th August 2024

Helpful Report

Posted 4 months ago

Serenata Flowers is rated 3.4 based on 5,948 reviews