I had ordered an Arrangement in November 2020....I then went to order another in December 2020 to the same exact person and address. When i put in her name all Info popped up from previous address ....well they're computer put a Q in the code instead of a J....said it was my fault and that i could get another Arrangement for 50% off...WHAT?? Why would I pay again for their mistake? As now some stranger is enjoying my very EXPENSIVE fliwers6! Very terrible customer service and they're Arrangements look nothing like the pictures....Do NOT order from this company.....its a rip off!