I believe that this is a company that cynically trades on the fact that the recipient will not complain to the person who sent the flowers because they do not want to hurt their feelings. I received a paltry bunch of cheap looking flowers, some of which had their heads broken off, which bore little resemblance to the photo on the company's website, being only about a third to a half of the size. I felt sick when I saw the price my friend had paid, £29.99, plus extra for a deeply tacky card. An almost identical, but significantly larger and fresher, bouquet can be bought at my local Tesco's for £5. Please do not use this company. You will be wasting your hard earned money, and lining someone else's pockets.