I will never ever buy from this company again, an absolute con & rip off!! I ordered Xmas flowers for an elderly family family too be delivered to a hotel in Cornwall where she was staying for Xmas. Due to Covid her trip was cancelled so I have been trying to get in contact with Serenata & Yodel their delivery company to change the address, which they said they would do!! Flowers never arrived, no refund offered, & then they told me I would have to pay another 50% to do the same delivery!! They are a completely unprofessional & crooked business!! I will be referring the matter to consumer affairs!!