The worst customer service I have ever experienced. I order flowers on Thursday to be delivered on Sunday for a birthday. The flowers never arrived and it’s now Monday night and I’m still waiting. I contacted the customer service and was told they can’t guarantee next day delivery and couldn’t refund or cancel my request. I was talking to a rude lady called Lisa Whos messages were patronising. I am now £30 down for some flowers I can no longer gift so they are pointless. KEEP UPDATES ON YOUR WEBSITE!!! We’ve been in lockdown for a year now. Surely you have adjusted enough to be able to communicate. My flowers have now been out for delivery for 2 days so I’m assuming they are sat in a box with no water in a van somewhere as they are letterbox flowers that don’t come packaged in water. So £30 for some ungiftable, probably dead flowers. Lovely!