Ordered flowers for my nan on the 8th & first delivery time available was on the 10th March. At 3.30pm decided to track delivery only to find out they wouldn't be delivered till 7-9pm. Emailed serenata at 9.15pm to question this but only to get a crappy automated reply that gave no apology. Watched the drivers route and saw him go passed my nan's house a few times and for the flowers to not actually be delivered till 10.07pm! Was on the phone to my nan at the time only to hear from her that they had been squashed in transit. Absolutely disgusting service and will never use them again.