Absolutely terrible experience and I would never recommend these people. We lost my grandpa last week and I sent flowers to my mum. I chose a £50 option to make an extra effort to make her feel loved and hopefully bring a little bit of sunshine to her. What arrived was NOTHING like the advertised photo, there were about half the amount of flowers, they were all wilted and some dead, there was no water in the bottom part, it was bone dry. I chose a sympathy card so they would have known I was sending them because of a family loss, yet still, they sent half-dead flowers that were nothing like what they advertise (total mis-selling and ripping off customers). And to think I was about to order the same for another family member too. I followed up with customer service. Instead of doing something remarkable to fix this and retain me as a customer, they said they will re-send them and "no additional cost to me" and made it sound like they were doing me a favour by offering this! I told them the damage has already been done and my mum is very upset. They said, in that case, they will also give me a 10% off voucher for a future purchase, that they are already going above and beyond, and that's all they are prepared to do! I was speechless! Clearly, they are just an agent or search engine, they aren't a florist and most definitely don't have any experience in the customer service area. I highly recommend staying away from these cowboys. Don't be misled by their great photos or you'll get ripped off. I never write reviews, but I took the time to share this so others don't make the same mistake I did. If I could rate them zero I would!