A terrible customer service and packaging!! On delivery the cardboard box was completely broken, both the sides and the top. Items were damaged inside, - the chocolates' seal was opened (an issue as to whether they'd been tampered with) and a birthday card with a personal message from my husband wasn't inside. The items had no protection inside the box and the heavy chocolates would have moved around, breaking some of the flowers. When complaining to Serenata, all we received was a 'goodwill' gesture (emphasised by the company) of reimbursing the money for the missing card! The total order was nearly £50! Although photographs had been sent, there was no mention from customer services of the condition of the box or the items inside on receipt. A terrible response from a company that claims it has a first class service for occasions.