I ordered flowers for my mothers birthday. I got an email to say they had been delivered, I rang my mother later that day to wish her happy birthday etc, but she did not receive the flowers. It turns out she was out at the specific time of the delivery email. I contacted Serenta Flowers, they said that their courier had confirmed delivery so I asked for proof, they sent me a pdf with a location on my mothers address (no proof picture of persons name). I do delivery the courier was at the location, but with no-one being in rather left it with a neighbour or outside, but left no notes. My mother still has not received her flowers and Seranta has just said they will speak to the courier, still nothing other then a pin location. Not happy and I feel like I have wasted my money.