Poor quality flowers, not like photo, entire day late, poor customer service.
I have paid £39.99 for flowers and they did not arrive. No telephone number available to call company. The anniversary party has now past. I was not called, text or emailed to explain. Only when I have logged on to the website I have seen it has failed. We ensured someone was present at all hours 8-8. I provided an additional email with directions to help with driver. I informed you via email and upon order that the flowers should be left at the front door. No efforts were made to inform me that it had failed delivery or the reason. No tracking available. Local florist and courier names not provided until I complained several times. The website says I should contact them to find out why not delivered rather than contact me first. The flowers arrived the day after they should have. In the afternoon and left on the door step. The flowers were half the size of the photo and the roses were already fully opened and starting to curl up at the petals. Overpriced. Poor customer service. Poor delivery service. Poor quality flowers. Never use again!
3 years ago
Serenata Flowers has a
3.4
average rating
from
5,948
reviews
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