I ordered some flowers for a friend coming out of hospital as a nice surprise to cheer her up. I was led to believe I was buying a beautiful bouquet. The purchase process even asked me about delivery instructions. What was actually delivered was a flat pack bunch of flowers posted through the letterbox. I complained and initially Serenata Flowers failed to address my specific concerns. Finally, they admitted to causing confusion but offered nothing beyond an apology. Kinda takes the wind out of the sail when you want to treat someone to a lovely surprise. My advice, look elsewhere. Terrible product and terrible company to deal with.