I have never written a negative view before but I am utterly disgusted, initially with the flowers and subsequently with the appalling customer service from Serenata. I am convinced they are a scam company. I have just received a sparse and very cheap looking bouquet, ordered by my mother and intended to be a gift. Nothing like the image on the website and nowhere near the number of stems in the description list. She paid £39.99 for them. £5 at a supermarket would have been a more appropriate price. It could not have been further from the image or description on the website. There are two variety of flowers completely missing (and no substitution made). The roses arrived looking brown around the edges while the only lily stem they deigned to send was closed and tiny. The white foliage flowers also arrived brown. It is upsetting that my mother sent the bouquet as a gesture to support me at a difficult time and it has backfired as now I am just feeling upset that she has been taken advantage of. Customer service have been entirely useless, there is no contact number. I have sent pictures and detailed the stems provided to show that it doesn’t meet the quota. They have ignored this entirely with stock cut and paste responses and no resolution offered. Shocked and disappointed does not even cover it!!!! Do not give this company your money!