Long time user of Serenata Flowers, normally good service and high quality bouquets. I purchased the Cream Tea bouquet and was incredibly disappointed with the low quality bouquet that arrived, looking completely different from the image on the website and disappointing the recipient. I voiced these concerns to the customer service team who told me that the correct number of stems were in the order and so they considered the service and quality acceptable, despite significant difference in the photos - which are attached to this review. Based on the subsequent poor customer service, I have closed my account and will not be using them again.