DO NOT USE THIS COMPANY DO. NOT. USE. THIS. COMPANY. GOT THAT? There are plenty of other UK flower delivery services, just google another one NOW. You don't need to read on. Same old story. Ordered flowers (for a 40th birthday) AND THEY DID NOT ARRIVE. Their tracking service extends to "it has been ordered and sent to some random florist for whom we have no oversight over", was following it and curiously emailed to see what was going on only to be told that my ordered hadn't been delivered and this was news to them. WHATS THEN EVEN WORSE IS THE COMPENSATION THEY OFFERED FOR THEIR INCOMPETENCE was either a refund OR sending the flowers 5 days late. Not both, or any form of compensation beyond to make amends, no attempt to rectify their error other basic "we're sorry email". Accidents of course happen - i can accept that- but the limited and paltry compensation together with their total lack of oversight over their vendors and general incompetence is reason TO AVOID AVOID AVOID.