What an absolute disgrace! We ordered flowers and a vase for my 87 year old Morher-in-law’s Birthday. Payment was promptly taken from our account and two days after her birthday the flowers still hadn’t arrived. You are unable to speak to customer service by telephone, it is all via e-mail or live chat which is frustrating. They blamed the courier and said it was a difficult to find address (it isn’t). Then said they would investigate. They offered to resend the order at no additional cost to ourselves!! I suggested as we had been embarrassed, inconvenienced and disappointed a resend and a refund or voucher would be more appropriate but customer service said this wasn’t possible. Eventually, I was offered a refund and the ordered was cancelled. Several hours later, the flowers were delivered - unbelievable! This company doesn’t know what it is doing. It really isn’t acceptable to promise delivery on a certain date and let customers down in this way.