The flowers I received as a gift were incredibly poor. The P&P label had been stuck on the box upside down so the flower heads had been squished against the bottom of the box in transit. On arrival, a large proportion of the flower heads had fallen off and were sitting in the corner of the box. The remaining heads were browning because they had been squished and bent under the bouquet weight. Some of the stems had identification stickers still on them. I did not receive the chocolates that had also been ordered. I took photos and a video and sent them off to the customer service team. The team did come back almost straight away and advised they would resend, including the chocolates. The second box arrived in the same condition as above. The quality was incredibly poor. This time I also had mouldy flower heads within the bunch. It looked as though a spider had nested in them and wrapped the flower heads up in cobweb. But it was in fact just dead mouldy flower heads. I have asked for a refund and would not recommend using Serenata Flowers for a special occasion.