Would actually be a zero but will not allow me to do that... Had a delivery of flowers from my mother in law for my 50th birthday. Freesias and roses, box was battered and already open, all Freesias limp and beyond saving, awful leaves on the roses. My mother in law sent photos of the bouquet whinchat looks horrendous and Serenata didn't want to know about it basically, just sent her an email in return telling her how to look after flowers. Maybe that could have been done if they didn't arrive in such bad health to start with. Terrible flowers and horrendous customer service