I wish I had read the reviews first. Thought they were a local company close to my mother's care home. It's her 97th birthday and nothing has arrived and it's already 5pm. I specifically told them that she goes to bed early and it's already evening. Tracking says there are 53 deliveries ahead of hers. My lovely mother's birthday is ruined and I am £65 out of pocket. I always have used Clares flowers in past but thought I would try someone new close to my mother's care home. They advertise that they are close but they arent. I may never have another chance to celebrate my mother's birthday. Unfortunately I am in the United States so I cant just turn up with flowers. I relied on this company. Now that I am looking at reviews and the terrible flowers actually delivered for others I am angry, sad and heartbroken. DONT USE THEM. YOU will have stress and aggravation and there is no phone number. Use Clares. They deliver on time and if the flowers arent up to standard they will replace them immediately.