We ordered what we thought would be a beautiful bouquet for a dear friend who was facing the first anniversary of her husband's tragic death. When they arrived they look like a cheap bunch of flowers that we could have picked up at a supermarket for under £10. I wrote to complain and got a standard 'no, not our fault' response - "After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected." Apparently if I'm not happy with them in five days then I can send them another photo and they'll 'look into it further'. Apart from the fact our friend has the flowers, not me, so I won't know how they're looking without asking her, this is absolutely rubbish service from a company that charged us £50 for a pathetic bunch of flowers. Have a look at the photo and judge for yourself if we got what we ordered. Just wish I'd read the reviews before deciding to use this company, needless to say was the first and the last time.