I ordered flowers for mothers day 2022 handy as I live in Houston and trying to get flower to the UK, they were delivered on the date as expected however, the flowers look to be completely wilted and starved of water. I reached out to the customer service support team and things were ok until they told me "After reviewing the image, we can see the care instructions have yet to be followed, with the flowers needing to be arranged in a vase of fresh water after cutting the stems, allowing them to settle into the new surroundings, have a good drink following the journey and time for all the buds to open". The flowers are in a vase of water as they should be. I give them one star as I am unable to give zero. Be warned and expect poor service.