Absolutely shocking! If I could rate zero stars I would. We will never use Serenata Flowers again. Ordered flowers for Mother’s Day and due to an extra digit mistakenly put on delivery address, was told that it is tough luck, nothing can be done about it. The flowers were supposed to be delivered on Sunday but only arrived at the incorrect address on Monday evening. My mother has still not received her flowers purely because there is absolutely zero customer service available. Despicable. It’s a disgrace. We have also been refused a refund in the past because they did not have stock of the item we ordered and paid for.