Avoid Serenata Flowers at all costs! The day before Mothers' Day 2020, I ordered flowers to be delivered to my mother who lives in the UK (I live in South Africa) to be delivered on Mother's Day. I made a small error in the delivery address viz. the house number: 17 instead of 07 (the post code provided was correct). I tried to edit the order details (still the day before) but received an automated e-mail reply that it was too late to change the order quoting a long list of terms and conditions. The delivery had not yet been dispatched. There is no other customer service option than the edit / email that I had already used. The tracking records show that the flowers were only dispatched the day AFTER Mother's Day and were recorded as "Delivered". My mother did NOT receive the flowers. Serenata Flowers is a fraudulent business that takes your money but does not deliver a product. There is no practical way to amend an order.