Ordered, albeit it late on Friday, did not arrive till Tuesday after I chased them on Monday. Sent to my Aunt who has Parkinson's, I had put be patient on the order as she takes time to get to door. Fortunately my parents who are in their 80's were visiting. My Mum went to answer the door but the driver was down the path and flowers left on doorstep. Fortunately they were there as the potted display was all out of the pot and earth all over the inside of the box and all paperwork wet, including the card. My Dad reportted the plants but some were broken and my Aunt was quiet upset. Unfortunately my parents did not think to take pictures and didn't tell me till they got home. Complained about delivery time and state of flowers but won't do anything without pictures, and my Aunt does not have a mobile. Won't be using them again, will contact local shop to check how they deliver in future and cut out the middle man. Very disappointed.