My boyfriend ordered flowers from Serenata for valentines and it was confirmed on email as delivered to the recipient when it wasn't. I turned for customer support and they sent me a picture where the flowers was left outside IN THE OPEN FOR ANYONE TO GET ON VALENTINES DAY. I obviously asked for a refund as this was really negligent and customer support did not even apologise about what happened and is refusing for a refund for something that was never delivered to its recipient. CLEARLY, they don't care about their customers and is not very responsible. I will NEVER RECOMMEND this shop to anyone. No one needs disappointment.