My aunt sent flowers to my mum as my father had just passed away. The box was dumped on my neighbours drive in the rain. My neighbours tried to revive flowers but the box was destroyed, the sympathy card soaked, the flowers broken and wilted and the stick demolished. I sent a message with photos of the box and flowers in the destroyed wrapping and threw flowers in recycling bin as too upsetting receiving dead flowers when someone you love has just died. I was sent a message saying there was nothing they could do without a picture of said flowers in a vase so had to climb in recycling bin to get them out and arrange them and send photos. I got a curt reply saying on this occasion they would resend, no apology. Was so angry and upset after a difficult day with the funeral director. The flowers were meant to comfort and cheer us up. My aunt would be mortified as I’m sure they were expensive, we had to lie and thank her for them and say they were beautiful. A very unpleasant experience. Please don’t use these people. Use Bloom and Wild, have received two gorgeous bouquets from them!!!