The service I received was awful. I ordered next day delivery flowers (and was guaranteed the next day service). After 3 days the flowers still hadn't been delivered, I was sent a notification saying the flowers were "out for delivery" and received no further update. Upon contacting Serenata again, i was told there had been an issue and the flowers hadn't been delivered. After FIVE days, I requested some form of compensation to be told "we can only resend or refund". I requested a refund (still to be processed) and ordered from a local florist who delivered the day I order. Avoid Serenata at all cost, stick to local florists!