Absolutely fuming with this company. My daughter ordered a £60 boquet to be delivered for my birthday. They did look lovely when they first arrived. After a few days the roses and stocks still hadn't opened and after day 5 they completely died. Serenata informed my daughter there's nothing they can do about it. She works abroad and I don't talk to her everyday so couldn't tell her about how bad the flowers were until day 6! They've since asked for photos twice which I've sent twice and they claim not to have received my emails, they only reply to you on trust pilot!! Please please please do not use this company, once they have your money they really don't care!