Flowers arrived wilted, with brown withered edges, leaves had holes as if been eaten and customer service were very poor. I contacted the company following their sorry state of arrival, to be advised to wait 48 hours with the flowers in water and they "would improve". I did this, and the flowers unsurprisingly continued to brown, wither and look very sad. I contacted them again after 48 hours to be told this was normal (what?!) I ended up being unable to gift these flowers, with no resolution and left near enough £40 down with a terrible excuse for a bunch of withered flowers.