Please see the sequence of emails between Serenata Flowers and me, please start at the bottom of this review...thank you. Lesley (Serenata Flowers) Jan 4, 2025, 18:06 GMT Dear Paul-Michael, I hope this message finds you well. Would you prefer that I escalate this matter to my manager? Once they are available, I will follow up with you via email. Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 18:00 GMT Dear Lesley Your are repeating yourself and are not taking any notice of my complaint. You clearly don't care and that was certainly my last order with you. Furthermore, these sequences of emails will be going onto review sites and social media. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:56 GMT Dear Paul-Michael, I hope this message finds you well. I would like to bring to your attention that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the order to be left in front of the porch. Kindly refer to the screenshot below for your reference. Thank you for your understanding. Sincerely, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:49 GMT Dear Lesley I'm sorry if my first email was confusing. I thought I mentioned that the flowers were delivered, but to the wrong address, thus the flowers remained outside in the cold all night until the neighbour found them this morning and delivered them to my friend, next door, 8 Swan Court, who was in at the time of delivery, had the delivery person delivered to 8 Swan Court in the first place. I hope this explains the failings of the delivery person. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 17:09 GMT Dear Paul-Michael, I hope this message finds you well. I would like to inform you that your order has been successfully delivered. Please be reminded that if the recipient is not at home or does not respond at the door, it is standard procedure for the package to be left on the front porch. Please see the screenshot below Thank you for your understanding. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 17:00 GMT Dear Lesley Thank you for your quick response. The recipients address is... Victoria Snook 8 Swan Court Hartley Wintney Hook Hampshire RG27 8XY I look forward to hearing from you. Kind regards Paul-Michael Lesley (Serenata Flowers) Jan 4, 2025, 15:15 GMT Dear Paul-Michael, I hope this message finds you well. Could you kindly confirm the recipient address? Thank you for your assistance. Best regards, Lesley Serenata Support Paul-Michael Seepe Jan 4, 2025, 15:11 GMT Here's a more polished version of your message: Subject: Delivery Issue with Recent Order Dear Serenata Flowers Team, I am writing to bring to your attention an issue with the recent delivery of my order. Unfortunately, the delivery was made to a neighbour's doorstep in error, and the delivery person did not alert the neighbour or make any attempt to deliver directly to the correct address. My friend, the intended recipient, and her neighbour were both home at the time of delivery. The delivery was not attempted at her door, as confirmed by the Ring Video Doorbell footage, which shows no interaction with the intended address. The flowers were only discovered by the neighbour this morning and were subsequently delivered to the correct address. I would appreciate it if you could investigate this matter and provide a resolution. Thank you for your attention to this issue. Best regards, Paul-Michael