My girlfriend just had surgery and I wanted to surprise her with nice flowers when she got home. On the website there is an option for “same day” delivery as long as you order before 2pm. I ordered the flowers at 12pm and paid £6.99 so that they would be sent on the same day. Two days later the flowers still haven’t arrived. I spoke to customer service who advised me that they do not offer a same day service, even though I used this service on their website and my email confirmation said they would be delivered same day. I asked to speak to someone more senior and now they are completely ignoring my emails. Absolutely appalling service and would not recommend.