I'd not go back to SerenataFlowers if they were the last place selling flowers on the planet.. I ordered two dozen red roses for my wife, it was clearly to a business address. Mid afternoon I received an email to say they would be delivered between 19:00 - 21:00, then it changed from 19:00 - 22:00. What kind of delivery time is that ? So I contacted them via the chat on their site several times to say the business would be shut. To cut a long story short, they have no contact with their couriers for these deliveries, they said on the chat, was there a safe place they could leave the flowers ? I said no, the business would be shut at 17:00, the gates would be locked, I'd repeatedly told them this. So they delivered them anyway later in the evening when as said nobody was there and just left them on the floor outside the gates on the street for anyone to walk off with. They have refused to give me a refund, Then this morning I received a condensing email from a customer services manager ( thats a joke in itself ) "I want to extend my sincere apologies for any inconvenience you may have experienced with the delivery method. Please note that it is standard practice for our couriers to leave orders in a secure location if the recipient is not available at home or with a neighbour. Thank you for your understanding and patience regarding this matter. If you require any further assistance or have any additional concerns, please feel free to reach out" On the floor outside in a public place for anyone to walk off with…… "secure location” ????? Thank you for your understanding ??? "any additional concerns, please feel feel free to reach out” ?? There was and has been zero understanding, no decent customer service at all, it's the worst service I've ever had from any flower vender. There’s plenty of others out there that if a delivery problem occurs will resolve it or refunded the money without problem.