I ordered flowers at 0932hrs for same day delivery for someone who was in real need of a lift/pickmeup. I bought them paying nearly £50 inc delivery and was then sent a link that contained a caveat for the UK indicating that the guaranteed same day would not be possible in a small number of cases (4%). If I had known this before purchase, I would have gone somewhere more reliable like Interflora. I waited all day checking the tracking and was told that the order was processing. By 8pm I complained to the "chat" service and later checked tracking to see that the flowers had been delivered. My friend was informed, obviously ruining the surprise. The flowers were no where to be found, even after checking around the property and neighbours. I complained via email and was told that the UK had problems and that she should check in all of the usual places. I complained again and then received a message stating that they had no coverage in the area and were cancelling my order, and offering the usual meaningless platitudes about being sorry for the inconvenience. I don't understand why the tracking information indicated that the flowers had been delivered after I had complained the first time - clearly a lie. I don't understand why the caveat about the guaranteed same day delivery not being guaranteed in the UK was not bold when I was going to pay, giving me the option to go elsewhere. All in all, a deeply disappointing experience. I am sure they're "fine" for most routine purchases (as other reviews seem to suggest) but if your delivery is really important and meaningful give these people a wide berth. They are not to be trusted.