An unfortunate set of circumstances which with hindsight could have been handled better. The friend I had ordered the birthday flowers for unfortunately passed away the day before her birthday. I sent a message to request that the flowers should not be delivered to my friend and it was promptly responded to say the order would be cancelled. Next day when thinking a bit straighter, I asked whether I would be refunded or if the flowers could be delivered to me if not. The reply was that they had been destroyed, so money taken but no flowers seen. I was however offered 50% off my next order.