Honestly the most disappointing purchase of the year. Bought my mum some flowers after passing her Masters module, and a vase to go with, the flowers came un-arranged and most of them dead an mouldy. The vase was completely smashed too. After contacting them they suggested the flowers went Through quality checks before going out A CLEAR LIE. They sent the replacement deluxe bouquet I purchased today and it was exactly the same. Only two freesias and despite advertising they come in bud form they were all open and again old and One looked like it had been eaten by bugs. Also again not arranged as advertised. I spoke to them again and they said that the flowers come for YOU TO DO YOURSELF. Imagine my surprise in learning the bouquet advertised and purchased for £25 then had to be arranged by the recipient on delivery. The roses that had dead petals were apparently “protective petals” that again you have to remove on receipt. I can’t even begin to explain how ludicrous that is when paying for a flower ARRANGEMENT they also mention this absolutely no where, only when you complain dp they tell you. NEVER AGAIN. Save your money and go to Tesco.