Failed same day delivery of £40+ bouquet no notice given so I had to chase, a day later...email another day later reply due to “unavailability in the local area with our partner florist” Offer of upgrade and next available delivery ...unidentified when. Or full cancel and refund email arrived at 09:44 and I couldn’t access the account as it wouldn’t accept the verification code and resent repeatedly. Finally able to access via two separate devices to find I was unable to cancel... basically the time frame for cancelling had closed. Bearing in mind no time frame was advised in the cancellation offer email! Looks like the order is due for delivery tomorrow! I have emailed them to request cancellation and refund. The event will be four days late and it’s unacceptable. I’m very disappointed. Having previously and successfully used them, I hope they value customers enough to do the decent thing.....