The flowers were ordered for a special birthday. They were delivered as ordered but were very poor quality, going brown. In fact they lasted three days. In the meantime I contacted customer service by Facebook and Twitter ( email facility wasn’t working). This was a Saturday and a replacement delivery was arranged for Monday. I am told that these have arrived and are beautiful but it was very embarrassing to be told on Friday that an arrangement of dying Rosie’s had been delivered. Customer service handled it well but it should never happened and there shouldn’t have been a 48 hour delay.