There was complete stuff up on delivery. The flowers I ordered from New Zealand for the anniversary of my sister's husband passing simply did not arrive. Very disappointing after all the email hype that Serenata send saying they are on their way and then they have been delivered. No they hadn't! No reason was given to why. No compensation for the stuff up was given. All the right things are said but this is not backed up by action. Also correspondence to your emails responding to my complaint do not allow a direct response but you have to go through loops to reply. Five days later another lot of flowers have arrived but this is simply not good enough. I have since found out that another sister has had trouble with Serenata so sorry I will not be using you again or recommending you to anyone including my local florist here in New Zealand. I would suggest that you also stop sending messages to my Facebook page as each one will be responded to with a negative comment and share.