Cant really review the company as my order was never received so i can only review on my experience. Had i have known they used yodel as a carrier i would have avoided like the plague. Needless to say they didn't disappoint. Not only did they not deliver but after being send my delivery co-ordinates from Serenata i found that it had been delivered far away for the actual delivery address. Serenata's customer service needs vast improvement. Asked as to why they do not have a phone number to contact them directly i was told they were an ecommerce company thus everything needed dealing with over the internet....what ever happened to the personal touch? they also have no direct email. so every time you reply to there vague responses (some of which are that vague they actually completely avoid the question you are asking) you have to open a new ticket only to be greeted by a completely different customer service member. This was my first and definitely my last experience with these guys. Cheap for a reason....