Roses where dying others where damaged .. there was no presentation what so ever the card was printed wrong , the balloon was just thrown into a brown cardboard box along with the flowers... described as having 20 roses and some white gypsophillia in clear cellophane ... it came in a brown paper wrap with nothing but the worst of the roses they could find... my partner was embarrassed to tell me how bad they where incase I thought she was ungrateful. To be embarrassed getting flowers says about the quality really... when requesting a refund as they where 100% welcome to their flowers back ..they gave me a small fraction back nothing to say sorry or admit there was any wrong and then tried to tell me that maybe I had ordered the wrong item! I’m pretty sure no one would order 20 battered roses in an attempt at a valentines gift. More disappointed in letting my other half down with something that was meant to be a nice surprise! And more shocked at their reaction like I had done something wrong when I brought the issues to their attention. Avoid at all costs M&S had more impressive bouquets at a third the price ! Don’t let them ruin any special occasions as they won’t be held accountable